The collection of personal data by the online store THE MONK is done exclusively with the aim of informing and optimally serving its customers and always in accordance with the Greek legislation in force and the provisions of the General Regulation on the Protection of Personal Data (EU) 2016/679 and the applicable regulations online privacy.
In order to use our website and the services offered to you, you must explicitly declare that you are over 18 years old.
1. What Kinds of Personal Data do we collect from you and why?
THE MONK may collect data from and about you. Specifically it collects registration data, public data and posts, data that you have allowed social media to share with the Company, and activity data.
However, we do not collect any financial information from a payment service provider or any sensitive data related to your person.
The main reason why we collect data about your person is to provide you with themonk.gr Services and to allow you to interact with these services.
In addition, with your prior consent, we may send you offers, promotions and commercial communications, also based on your personal preferences and habits.
We collect your personal data mainly to provide you with our Services.
It is also necessary to collect your personal data for the purposes of compliance with legal obligations or for the purposes of protecting THE MONK’s legitimate interests
Failure to provide said data will result in our inability to offer you our Services.
In particular, we may collect personal information about you when you register or subscribe to one of our services, with your order, with the purchase of a gift card, with the use of our online services, in any other way you come into contact with us, such as through communications, commenting on blogs or articles available on our services, participating in contests or special offers, subscribing to special offers or other updates, participating in survey groups or completing surveys. You should provide separate express consent so that we can process your personal data for any of the above actions by ticking the box indicated to you on our website.
We declare that our website complies with the Data Minimization Principle and therefore we collect information to the minimum possible so that we are able to provide the services.
The information we collect and hold about you so that you do not need to re-enter it every time you want to include your name or company name, your company tax identification number, your gender, date of birth your email address, landline and/or mobile phone numbers, home address, shipping address, billing address, IP address, search criteria, purchase history, responses to survey groups and surveys, the type of browser you use (browser is the program you use to view websites, such as InternetExplorer, GoogleChrome, Firefox or Safari), the times you accessed the website and for how long, your referring URL (the website you came from to reach our website) , cellIDs (these are the unique cell tower identifiers used by your mobile phone when using or services based on the location of your mobile phone or tablet) and further location-based services (e.g. GPS measurements), the content you share with us when you use our services, date of birth, password information or answers to security questions.
In addition, we collect information that is not intended to be associated or identified with the individuals concerned, but whose nature is such that, through processing and association with data held by third parties, allows the identification of the user. This category of data includes IP addresses or domainnames of users’ computers connected to the Internet, URIs (Uniform Resource Identifiers) of resources that have been searched, the time of the search, the method used to put the search on the server, the size of the file obtained as a response, the numeric code indicating the status of the response given by the server (successful, incorrect, etc.) and other parameters related to the operation of the system and the electronic environment. This data is only needed to obtain anonymous statistics on the use of the page and to check the correct operation and is deleted as soon as the processing takes place. This data may be used to ascertain liability in the event of a hypothetical cybercrime against the website. In addition to this case, currently, data related to website contacts does not remain active for more than 30 days.
We may also collect data related to how you use the services provided, such as the time you access each service provided and the length of time you are there, the website you were on before accessing a service or the website you will go after a service, choices and screenings you make and preferences you set when using a service, as well as any data you fill in when evaluating the services provided.
We may collect data in relation to your computer or other electronic device that you use to connect to the Services provided, such as details of your device type (which may include unique device identification numbers), operating system, browser and applications related to the services provided through the device, your internet service provider or mobile network, your IP address and your phone device numbers (if any).
We undertake that the duration of the processing of your personal data will not exceed the time necessary to achieve the purposes for which they were collected..
2. What about cookies? What are cookies?
What applies to “cookies”
What are cookies
Cookies are pieces of information in the form of very small text, stored in the browser you use on your PC, Smartphone & tablet (Chrome, Mozilla Firefox, etc.), helping the more efficient operation of our site. Cookies in no way cause damage to users’ computers or files stored on them. The information stored in cookies is used for identification & optimization purposes.
3. How your Personal Data can be used
Whenever you provide us with your Personal Data, we will use it in accordance with the Applicable Privacy Law, and for the purposes set out in this Policy, in the information forms you complete, in any terms and conditions and on pages or emails linked to the data filling forms.
When you use our services: If you use any of our services, register, browse or change your account information, we will record your personal information. Your information will primarily be used to provide you with the products, services or information you have requested and to provide you with a personalized shopping experience. We retain the information you provide to us and may use it for a variety of purposes, including: (i) accounting, product pricing, announcements and financial audits, (ii) credit or debit control or evaluation of credit or debit processes, (iii) audits (iv) credit, debit or other payment card verification and evaluation; (v) debt collection, (vi) double listings, statistical and commercial analyses, and with your express consent for advertising information, (viii) system development, control and maintenance, (ix) with your express consent, market research, (x) to improve customer service, to optimize future transactions with you, for example by recognizing needs and preferences, (xi) for any reason required by law or in connection with legal proceedings or out-of-court dispute resolution, and (xii) any other uses set forth in the terms and conditions for the use of our services. For these purposes we may share your information with one or more of the organizations listed in the section entitled “with whom we will share your personal data“.
Stored payment card details will only be shared with our payment partner and no other third party and will only be used to process your order through the partner’s payment systems.
Personalization of our online services and ad targeting: We may use your personal information and the information we collect through cookies when you use our services to build a picture of your interests. We may then use this information to try to ensure that when we send you promotional messages and when you visit our websites or use our online services, you do not miss offers and information that may be of interest to you. This information may also be used by third-party advertising agencies and networks to advertise our own products and services to you when you visit third-party websites and online services. This is called ad targeting or interest-based advertising. For more information on how to opt out of targeted or interest-based advertising, please read our Cookies Policy.
Comments and Opinions Posted on Our Online Services: If you wish to post a comment or opinion on a blog or article featured on our Online Services, we may (but are not obligated to) post the comment online or offline in order to advertise our business and services. We will collect your name or username displayed next to your comment and your email address, which will not be published, but may be used to contact you in connection with your comment.
Mobile services: When you request our mobile services, we may retain your mobile phone number, the manufacturer and model of your phone, the operating system used by your phone and network center details, and we will we associate a unique identifier with your mobile phone number. We will store your device language, app language and country. We need this information in order to provide our services through the mobile services and to administer our mobile service.
DirectMarketing: For information on how we may market products to you, please read the section entitled “Obligation of express consent for promotions“.
We mainly use your personal data to create reliable scientific conclusions, to develop new services, and with your express consent, to send you informational material (Newsletters) and information about events, competitions and/or other services for which we believe that you may be interested in, as well as for statistical, polling and research purposes.
More specifically, we use the information we collect for the following reasons:
(a) in order to manage your Account and provide you with the features of the services provided, to confirm and keep your personal information accurate. For this purpose we will use information that we collect directly from you.
(b) to ensure that the content of the services provided is presented in the most effective way for you and for your device and to present you with content and materials tailored to your needs, interests and the way you use the services provided; For this purpose we will use information that we collect directly from you, information about how you use the services provided and information about how you connect to the services provided.
(c) to provide you with information about services that you request from us or that we think may be of interest to you (in accordance with your stated preferences); For this purpose we will use information that we collect directly from you and always with your express consent by selecting the relevant box (opt-in policy) on our website.
(d) to assess and predict what information may be of interest to you or relevant to you; We will use information we collect directly from you, information about how you use the services provided and information about how you connect to the services provided for this purpose.
(e) to create reliable scientific conclusions, to conduct polls, for statistical and research purposes; For this purpose we will use information that we collect directly from you and always with your express consent by selecting the relevant box (opt-in policy) on our website.
(f) to notify you of changes to the services provided and to deal with any complaints, comments or problems you may have in connection with your use of the services provided; For this purpose we will use information that we collect directly from you.
(g) to prevent, detect and investigate illegal activities, breaches of any agreements between you and us and threats to the security of the services provided. For this purpose we will use information we collect directly from you about how you use the services provided and information about how you connect to the services provided.
(h) to create aggregated statistical information and statistical analyzes relating to you and resulting from your entries in the services provided.
4. To Whom We Will Share Your Personal Data
We may share information as discussed below, but we will not sell it to advertisers or third parties. In order for us to be able to share your information, you need to provide us with your express consent by checking the box indicated on our website.
We may share the personal data you provide us, at our absolute discretion, in the following cases:
Change of ownership
In the event that ownership or control of all or part of our Products or their assets changes, we may transfer your information to the new owner.
Law enforcement or legal requests
We share information with law enforcement or in response to legitimate legal requests.
5. Where we process and store your Personal Data
All information you provide to us is stored on our computers and/or third party servers that provide us with data server services under our control.
Information is also stored locally on the devices you use to access the Services. All information you provide to us is stored on our computers, in cloud storage or on third party servers that provide us with data server services under our control. The Company guarantees that it takes the appropriate organizational and technical measures to protect your data.
6. How long we are allowed to keep your Personal Data
Our company keeps your data in an electronic file for as long as required by tax legislation. We also keep the information you have given us for sending our newsletter until you ask us to stop informing you about the events we organize.
After the end of the retention period, your personal data is completely deleted without the possibility of recovery.
7.Obligation of Express Consent for Promotional Actions
We offer you the opportunity to receive news and updates about the products and services we offer through our website “www.themonk.gr” for which, depending on your preferences, we will contact you by phone or live chat or via email, text message via mobile phone and/or post. These include notifications of new products, articles, enhancements, special offers, upgrade opportunities, contests, interesting events, and product promotions/advertisements. Our website is in full compliance with personal data regulations and follows a strict policy of obtaining express consent to receive such updates by checking the box marked on our website.
You have the right to change your mind at any time and ask us not to use your personal information for product promotion. In any event, we will offer you the opportunity to unsubscribe from any service or update to which you have subscribed. Whenever you receive direct product promotion from us, we will tell you how you can unsubscribe. Alternatively you can change your settings for receiving newsletters or for being informed of advertising/promotions by logging into your “Customer Account” and opting out in the box indicated on our website or by emailing us at cs at themonk.gr.
8. How you can access and keep your Personal Data up to date
You have the right to see the information we hold about you. If you would like a copy of your personal information, please contact us.
You have the right to review and update your personal information. If, for any reason, you are concerned that the personal information we hold is incorrect, please visit our online services, and after logging in to the website using the “Login” option on the front page, the personal information will be available for you to view and change them under “Account“. Only you or, at your request, our Customer Service team, can access your personal information through our online services using your username and password. Be able to change or delete saved information by adding or correcting the already existing shipping / billing address. If you change your billing or shipping address while your order is still being processed, the order will be processed again through security confirmation checks. If you prefer, you can contact us via email at cs at themonk.gr and we will correct your personal information.
Your subscription to a mailing list (Newsletters) can be canceled at any time in an easy and quick way by deactivating either by selecting the relevant link “Unsubscribe” which is included in every Newsletter, or by sending an email to cs at themonk.gr , or by deactivating the corresponding option in “Account”
You also have the right to correct inaccurate personal data: If you find that there is an error in your Data as we mentioned above while you can delete your data if it is no longer necessary for the above mentioned processing purposes or you wish to withdraw your consent in the event that the you have previously submitted. For any additional request and exercise of rights, in relation to your personal data, you can contact us via email.
We respond to your Requests free of charge without delay, and in any event within (1) one month of receiving your request. However, if your Request is complex or there are a large number of your Requests we will inform you within the month if we need to obtain an extension of an additional (2) two months within which we will respond. If your Requests are manifestly unfounded or excessive especially due to due to their repetitive nature, themonk.gr may impose a reasonable fee, taking into account the administrative costs for providing the information or performing the requested action, or refuse to proceed with the Request, justifying the response to you. for the progress of your requests you can contact our email address.
9.Protection of Personal Data
The Company in no way discloses, publicizes, sells, exchanges your personal information and the information you entrust to us. It is possible that your personal information will be made public, always following the procedure prescribed by law, when this is imposed by a Public Authority, Court, etc., as we have already mentioned above.
The Company takes organizational and technical data processing security measures that protect their logical and physical security such as secure software, physical protection, pseudonymization, encryption.
Our systems by design and by definition ensure that we will be able to fulfill our obligations under the General Data Protection Regulation.
It will inform you immediately of any incident concerning the violation of your personal data.
It complies with the legal framework for the protection of personal data and in particular the General Data Protection Regulation as a data controller.
Please note that where we have given you (or where you have chosen) a password which enables you to access certain parts of the Services provided, you are solely responsible for keeping the password confidential. If the code is stolen or otherwise potentially misused, it is your responsibility to notify us immediately for further action.
10. Why we link to other websites / media.
THE MONK cooperates with payment service providers (for example credit card companies, banks, money transfer services such as Paypal, transport and courier companies, debt collection companies, etc.) statistical recording services, IT service providers (e.g. computer centers, host providers, backup services, database services), necessary for carrying out its business activity or securing the data or serving the users of the website. These providers have access to personal data, as long as it is necessary for the operation of their services. These providers are obliged to use the personal data in accordance with this personal data protection statement as well as the regulatory personal data protection laws of the Greek legislation.
For any complaint, we inform you that you have the right to submit a claim to the competent authority which is the Personal Data Protection Authority (PDPA), which is located at Kifisias Avenue number 1 – 3, P.O. 115 23, Athens (contact phone: +30 210 64 75 600 – e-mail: email@example.com).