THE MONK’s mission is for your order to satisfy you 100%.
That’s why you can return any product you want with an easy and quick refund process.
All our products meet strict quality control standards. However, if you are dissatisfied with a defective product, please contact our customer service department immediately.
We inform you that the customer has the right to return defective products within 14 calendar days from the date of delivery of the products, if they are not damaged, have all the original documents that accompanied the product and its complete packaging and all product accessories. Shipping costs for the return of defective products are charged at the company’s expense. In case the products are returned damaged or incomplete, the online store has the right to unilaterally make a total or partial offset of its claim against the customer.
Returns of products at the company’s expense are also made in cases where the products were destroyed during transportation, poor packaging and when the wrong products were delivered. In case our customer has received a defective or wrong product, it should be returned in the delivered condition.
The maximum refund period shall be fourteen (14) calendar days from the delivery date of the product..
Returns of products at customer’s expense
The customer always reserves the right to return the products purchased, without any obligation to announce the reason they wish to return them, within fourteen (14) calendar days from the delivery date. In this case, the return shipping cost of the products is deducted from the customer’s refund.
We request that the products be returned unused, in their original packaging and with all the product accessories as well as the original documentation that accompanied it Dat, AP. (for example payment receipt), within 14 calendar days from the delivery date. The refund corresponding to the products ordered by the customer, minus the shipping cost for the returned products, will be completed no later than 15 days from the date THE MONK receives the returned products. Refunds to our customer will be made with the same means and terms with which the initial charge was executed.